Customers cannot complete the booking themselves.
They have to ask what is available, confirm the real price, add extras and arrange payment with the rental team.
Ready-to-book customers wait or go elsewhere
ProductFleet & Mobility X
Customer & Driver App
The rental counter, in your customer’s pocket.
Let customers and drivers book at live prices, add extras, pay, collect and return a vehicle, report damage, and access invoices and documents from one installable app. Connect it to the systems you already use, or run it as a focused AF-X product.
Where the rental journey still depends on the counter.
Customers may start online, but booking, payment, collection and return often still require a call, an email or somebody at the desk.
Collection and return rely on paperwork and staff availability.
Vehicle condition, mileage and damage are recorded manually, often after the customer has already left.
Handover takes longer and damage becomes harder to prove
Invoices, documents and updates are spread across different messages.
Customers contact the team again whenever they need a receipt, agreement or booking update.
Every rental creates avoidable administration
WHAT IT DOES
Put the complete rental journey in the customer’s hands.
Customers can move from finding an available vehicle to paying, collecting and returning it without waiting at the counter.
Book an available vehicle at the real price.Customers choose their dates and vehicle using live availability and the tariffs that apply to them.
Add extras before confirming the booking.Insurance, equipment and other available options can be selected as part of the same journey.
Pay securely from the app.The customer completes card payment without calling or visiting the rental desk.
Complete collection with a guided check-out.The app takes the customer through vehicle condition, mileage and the information needed before departure.
Return the vehicle and report any damage immediately.A guided check-in records mileage, condition and photographs while the evidence is still clear.
Keep invoices, documents and notifications together.Customers can find agreements, invoices, receipts and rental updates without requesting them again.
More completed bookingsCustomers can book and pay when they are ready.
Faster handoversCollection and return require less counter time.
Clearer evidenceCondition and damage are recorded at the vehicle.
“From booking to return, in one app.”
SEE IT AT WORK
Book, collect and return without going back to the desk.
A customer signs in with their mobile number and a one-time code, chooses their dates and sees the vehicles available at the price that applies to them. They select the vehicle, add any extras and pay by card. When it is time to collect or return the vehicle, the app guides them through mileage, condition and photographs. Any new damage is recorded immediately, and the completed rental, invoice and documents remain available in the app.
- Sign in securely without creating another password
- Choose from live vehicle availability and applicable tariffs
- Add extras and complete card payment
- Follow a guided vehicle collection and return
- Record mileage, condition and damage photographs
“The booking and the evidence travel with the customer.”
HOW IT FITS WHAT YOU ALREADY RUN
Keep the rental system in charge. Give the customer one app.
Keep your core systems in charge.
Customer & Driver App can connect to the booking, fleet and payment systems you already use. Availability, tariffs, vehicle and customer information flow into the app; confirmed bookings, payments, mileage, condition and damage evidence flow back to the correct records. It can be introduced as a focused AF-X product without replacing the wider system.
Customer & Driver App connects:
- Live vehicle availability, locations and customer tariffs
- Customer, booking, payment, invoice and document records
- Collection, return, mileage, condition and damage evidence
