Some customers are asked for feedback; others are forgotten
Teams rely on manual requests or send the same survey to everyone.
Feedback does not represent the business
ProductRetail XWorkshop X
Reviews & Reputation
Create and share feedback surveys, bring responses and public reviews together, and follow up while the experience is fresh.
Connect each response to the visit behind it, give poor experiences a clear owner, and use the pattern across sites to improve the next customer journey.
Where customer feedback stops being useful.
Feedback is hard to use when it reaches too few customers or arrives without a clear owner.
A poor experience is discovered after it has already happened again
Responses are reviewed long after the visit.
Problems repeat before anyone reacts
Marketing answers the review without knowing what happened at the site
Reviews are answered away from the site involved.
Replies miss what actually happened
WHAT IT DOES
6 things it does.
Create a relevant survey, share it after the right customer moment, and turn responses into follow-up owned by the site that can act.
Build a survey for the experience you want to measureChoose questions, rating scales and free-text answers, then preview the customer view.
Choose who receives it and whenSet the audience and a trigger such as a completed job or vehicle handover.
Share through the configured customer channelSend the approved survey and keep the request connected to the visit.
Review private feedback and public reviewsSee survey responses alongside reviews that need a public reply.
Assign follow-up for a poor experienceGive the response an owner and track the action through to closure.
See feedback patterns by site and journeyCompare responses over time and find the points that need attention.
More relevant feedbackSurveys go out to every customer, triggered by the right moment.
Clear follow-upA poor experience gets an owner and is tracked to closure.
Site-level learningPatterns by site and journey show where to act next.
“Built for feedback you act on.”
SEE IT AT WORK
Build the survey. Share it at the right moment.
Make each request relevant to the visit.
Choose a starting template, add rating, choice or free-text questions, and preview what the customer will see. Set the audience and the completed-visit trigger, then review and share the survey through the configured customer channel.
- Choose the questions and answer types
- Preview the customer experience
- Set the audience, trigger and sharing channel
HOW IT FITS WHAT YOU ALREADY RUN
Connect feedback to the visit behind it.
Keep your core systems in charge.
Use completed jobs and orders from the systems you already run to send the right survey when configured. Keep each response with its customer, site and visit context, and assign follow-up where needed.
Connect the survey and follow-up to:
- The system you run on
- Completed visits and orders
- Customer contact, review and case channels
