Finding the right part depends on twenty years of experience
Identification rests on knowledge held by a few people.
Service quality varies with who is on shift
ProductParts X
Parts Buddy
Find the right automotive part by asking in plain language. OEM and aftermarket pricing, compatibility, alternative parts, service information and live stock come back in one conversation.
Parts Buddy exists to move one number: More Productive. Take the rekeying, chasing and rebuilding out of the day. Every AF-X product names the outcome it is there to move before it lists anything it does, and reports against that number once it is live.
Where finding the right part takes too long.
Three problems, in the words the buyer uses.
The counter queues behind one catalogue expert
Everyone waits for the person who can search properly.
Customers leave the queue and buy elsewhere
Customers describe the symptom, not the part number
Enquiries arrive as descriptions of the fault.
Wrong parts are supplied and returned
WHAT IT DOES
8 things it does.
Find the right part from a plain description, without needing the person who has done it for twenty years. Anyone at the counter can answer.
Plain-language part search by symptom, vehicle or descriptionSearch the way the customer describes the problem.
Registration, VIN and vehicle lookupPulls the exact trim, engine code and fitment so nothing arrives wrong.
Fitment verified against manufacturer dataEvery quote is checked against manufacturer fitment data before the line reaches the order.
Alternatives, supersessions and interchangeable parts offeredShows what else will do the same job, from OEM and aftermarket suppliers.
Service parts for the vehicle's current mileageGets the right service parts for the vehicle, based on its current mileage.
OEM and aftermarket price and live stock on every answerPrice and stock answered at the same time as the part.
Review, choose and order in the chatThe chosen part becomes an order line in one step.
Answers in the customer's languageAnswers in English, German, French, Spanish, Swedish and Finnish.
Anyone can serve
Fewer wrong parts
Shorter queues
“Built for the right part, first time.”
SEE IT AT WORK
Watch it work in real time.
From a plain question to the right part, in one conversation.
A counter question becomes the right part in a few messages. Parts Buddy asks for the plate or VIN, confirms the vehicle, and then finds the part, the service parts or the interchangeable options.
- Ask in plain language, then give the plate or VIN.
- Confirm the vehicle: trim, engine, drivetrain and fuel.
- Pick the category and assembly and see the parts on the diagram.
- Give the mileage and get the recommended service details.
- Compare interchangeable articles from different suppliers by price.
HOW IT FITS WHAT YOU ALREADY RUN
Bolts onto the system you run the business on.
Keep your core systems in charge.
Sits as a chat inside the parts catalogue, dealer portal, messaging channel or app you already run, and adds the confirmed line straight to the order. No redesign, no new stack.
Parts Buddy reads from and writes back to:
- The catalogue you run on
- Vehicle and fitment data
- Live pricing, stock and ordering
