The phone rings while advisors are with customers
Calls arrive when the team is already with customers.
Bookings are lost to the next garage
ProductWorkshop X
Vaani — Service Assistant
Book service even when the team cannot answer, with a clear handover for requests that need an advisor.
Capture booking requests when advisors are busy, using the availability and service details the workshop already works with.
When booking requests arrive faster than the team can answer.
Customers need a clear route to an appointment while advisors are busy or the workshop is closed.
Out-of-hours booking requests wait until morning
Evenings and weekends go to an answerphone.
The customer may book elsewhere
Routine booking questions interrupt the desk
The team repeatedly gathers the same vehicle, service and availability details.
Advisor time goes on booking administration
WHAT IT DOES
6 things it does.
Vaani focuses on booking today: understand the request, find a suitable slot and confirm the visit, with a clear route to an advisor when needed.
Handle service booking requests by voice or chatGive customers a way to start a booking conversation when the desk is busy or closed.
Gather vehicle and service requirementsCollect the details the workshop needs before offering an appointment.
Check available service appointmentsUse connected booking availability to offer a slot the workshop can support.
Confirm the booking and its detailsKeep the agreed visit, vehicle and requested work together.
Pass exceptions to an advisorHand over requests that need a person with the conversation context attached.
Keep a record of the request and outcomeMake the booking conversation available to the service team.
More booking requests capturedConversations that used to reach voicemail get answered instead.
Clearer handoversExceptions reach an adviser with the conversation attached.
Less booking administrationThe desk doesn't ask for details the assistant already has.
“Built for booking requests that keep moving.”
SEE IT AT WORK · 1 OF 3
Hear how the call starts.
A customer calls or starts a chat to arrange service. Vaani answers in your own opening hours and outside them, and asks for the vehicle and the work needed.
- Answers by voice or chat, any time service is normally requested
- Reads back the vehicle and the work in plain language before going further
SEE IT AT WORK · 2 OF 3
Watch it find a real slot.
Vaani checks the appointments offered by your connected booking workflow and proposes a slot that actually works, not a guess.
- Only offers appointments the connected booking workflow confirms are open
- Reads back the date, time and work agreed before closing the call
SEE IT AT WORK · 3 OF 3
See the handover when it’s needed.
If the request needs judgement — a complaint, an unclear symptom, no suitable slot — Vaani passes the details to an advisor instead of guessing.
- The full conversation and vehicle details go with the handover
- Nothing is booked or promised that the workshop cannot actually deliver
HOW IT FITS WHAT YOU ALREADY RUN
Turn a conversation into a workshop booking.
Keep your core systems in charge.
Vaani uses the service options and available slots from the connected booking workflow. It passes the confirmed appointment and conversation context to the service team, while requests it cannot resolve go to an advisor.
Keep the booking conversation connected to:
- Service options and booking rules
- Available workshop appointments
- Customer request, booking and advisor handover
Connected systemsConnected
PRODUCTVaani — Service AssistantWorks with what you already run
Service options and booking rules
Available workshop appointments
Customer request, booking and advisor handover
FREQUENTLY ASKED QUESTIONS
Questions
Will callers know it's talking to an AI?
Yes. Vaani says so at the start of every call.
What happens if it can't help?
It hands the call to your team with the conversation attached, or takes a callback request — you decide when that happens.
Does it replace my reception or service desk?
No. It takes the calls nobody can pick up and the routine ones, so your team spends their time on the conversations that need a person.
Which phone systems and languages does it support?
This is being finalised — ask us for the current list when you book a demo.
