The goal

Retail · Workshop · Fleet & Mobility · Parts

Retain customers

Be the one they come back to, for the next service and the next vehicle.

Increase workshop capacity Protect your margin Reduce days to sell Sell more online Reduce cost to serve Control cost per vehicle Retain customers

The number it moves Service retention · repeat rate · lifetime revenue

7 products contribute to this goal, across Retail X · Workshop X. The six below lead it; 1 more is listed underneath. Nothing here is a package. You can start with one product and add the next when the first one has paid for itself.

Book a demo Start with one product

100% Cloud · AI Native · Outcome Driven

WHAT MOVES IT FIRST

The products that win repeat business first.

The six products most directly connected to service retention, in the order they are usually deployed.

Retail XCRM 360Know who needs attention before the opportunity goes cold.View product →Retail XVehicle Handover NEWMake delivery feel prepared, personal and complete.View product →Retail X · Workshop XOnline BookingGive customers a real service slot when they are ready to book.View product →Retail X · Workshop XDigital Check-InMake arrival quicker because the details are already there.View product →Retail X · Workshop XService TrackerGive customers answers before they need to ask.View product →Retail X · Workshop XReviews & Reputation NEWTurn the customer experience into feedback you can use.View product →

AND THE REST

One more product that contributes.

This product supports the same goal and can be added when the first capability is established.

Workshop XCustomer EngageGive customers a reason to come back at the right time.View product →

THE OTHER GOALS

Six other ways to move the number.

Each goal has its own lead products, and progress on any of them can show up in retention too. They share one data model, so the second is cheaper than the first.

Sold hours · ramp and bay utilisation · fleet and rental utilisationIncrease workshop capacityGet more out of the ramps, the technicians and the vehicles you already have.Explore products →Gross margin per unit · margin per line · price realisationProtect your marginPrice every vehicle, part and contract on what it is worth today.Explore products →Days in stock · stock turn · fill rateReduce days to sellMove the stock you have before it ages, on the forecourt and on the shelf.Explore products →Online journey completion · lead-to-sale conversionSell more onlineWin the customer while they are still deciding, before anyone here knows their name.Explore products →Cost per transaction · inbound calls per job · admin hoursReduce cost to serveLet the customer do it themselves, and take the admin out of every job.Explore products →Cost per vehicle per month · TCO · vehicle off roadControl cost per vehicleForecast the cost from the day the vehicle joins, not at contract end.Explore products →

All 7 goals →All products →

One product against one number is a perfectly good place to begin.

Or book a demo and we will model service retention on your own figures before anything is signed.

Book a demo Start with one product