The repair is finished before anyone gathers the evidence
Supporting details are gathered after the workshop has finished the job.
Warranty work takes longer to prepare
ProductRetail XWorkshop X
Warranty Handling
Capture the evidence. Keep warranty work moving.
Works with Workshop Operations, Digital Service Order and Vehicle Health Check across Retail X and Workshop X.
Protect margin by capturing warranty information with the job and making missing evidence and next actions visible earlier.
Where warranty work loses its thread.
Warranty handling slows when workshop evidence, requirements and follow-up are managed separately.
Every warranty job seems to need something different
Teams rely on memory to know what must be recorded.
Required information is missed
Nobody can see which warranty jobs still need attention
Updates sit across job cards, messages and external systems.
Follow-up is delayed
WHAT IT DOES
Keep warranty work connected to the job.
Bring workshop context, technician evidence and warranty follow-up into one structured process.
Identify warranty work on the service orderKeep its status beside the vehicle, job and work performed.
Capture evidence while the work is completedRecord technician notes, images and supporting details at the source.
Bring inspection findings into the processUse completed checks, findings and approvals already recorded against the job.
Guide the warranty review and next actionShow what is complete, what needs attention and what should happen next.
Keep supporting documents with the jobRetain the relevant records against the same service order.
Record goodwill and policy decisionsKeep each decision beside the work and context it relates to.
Evidence captured at sourceTechnician notes, images and supporting details are recorded during the job.
Consistent warranty stepsThe same guided process applies to every warranty claim.
Clearer follow-upStatus and next actions stay visible instead of sitting across separate systems.
“Built for warranty work that stays connected.”
SEE IT AT WORK
Build the warranty record while the work happens.
Warranty Handling draws on the same service order, technician updates, inspection evidence and approvals already captured through the connected Workshop X workflow.
- Warranty work identified on the service order
- Technician evidence captured during the job
- Checks and approvals kept with the record
- A complete record prepared for warranty review
HOW IT CONNECTS THE WORKFLOW
Warranty handling built into the workshop flow.
Keep the work connected from start to finish.
Use the service order, technician evidence, inspection findings and customer approvals already captured during the job.
Warranty work stays connected to the operational record instead of becoming a separate administrative trail.
The connected workflow brings together:
- Workshop Operations — service order and warranty context
- Digital Service Order — technician work and evidence
- Vehicle Health Check — findings and customer approval
