Transform the business
Retail X, the whole platform
Sell more cars, service more of them, and keep the customer. Every step of the journey above, on one data model, rolled out site by site rather than all at once.
Platform
Retail X
Sell more cars, service more of them, and keep the customer.
Built for dealers, dealer groups, manufacturers and importers — and for the people inside them who carry the day: Marketing & the storefront, Showroom & contact centre, Sales executive.
PLATFORM DEVICERetail X — the transformation, rendered as a product visual rather than photography
THE RETAIL FLOOR, ON SCREEN
Every enquiry. Running on AF-X.
One customer record, one live sales pipeline and one connected journey from enquiry to handover.
Capture and progress demandEvery enquiry, appointment and deal in one view
Enquiry›Appointment›Proposal›Handover
Next actionConfirm test driveDue today
One customer record across every step
One customer conversationEnquiry · appointment · quote · follow-up
A connected handoverSigned documents · vehicle status · next action
Faster responseFewer missed follow-upsShorter time to saleBetter customer experience
TOYOTASytner GroupCOX AutomotivekeyloopSolware AutoRøhneSelmerTOYOTASytner GroupCOX AutomotivekeyloopSolware AutoRøhneSelmer
THE JOURNEY IT COVERS
From the first click to the next car.
Retail X connects the full sales journey from the first enquiry through quote and delivery to service and retention without re-entering customer or vehicle data.
01
Attract
Marketing & the storefront
You publish live stock and pricing where customers are looking.
02
Enquire
Showroom & contact centre
... and see every enquiry in one place, so you know who to call next.
03
Quote
Sales executive
... configure the car, value the part-exchange and work out the finance.
04
Sell
Sales manager & business manager
... and take the order, deposit and signature without printing or retyping anything.
05
Deliver
Handover team
... and prepare every handover for a delivery day to remember.
06
Service
Service reception & workshop
... when the customer brings the car back, the next service is already planned.
07
Retain
Aftersales & marketing
... and stay connected through the next service, MOT and next car.
One customer · One vehicle · One continuous journey
HOW IT TRANSFORMS THE BUSINESS
Six changes. One connected operation.
Connect stock, customers, sales and service so every site works from the same record, rules and next action.
Greater efficiencyFewer administrative steps across sales, handover and aftersales.
A better customer experienceOne consistent journey across online, showroom, delivery and service.
A stronger, more profitable businessBetter conversion, workshop capacity and customer retention.
- Cloud
One version, every site
Every showroom and workshop works from the same stock, customer information and process.
- Connected
It bolts onto what you already run
Connect your DMS, CRM, website, manufacturer and finance systems without replacing them.
- One data model
The same customer and vehicle everywhere
One record from first enquiry through sale, service, retention and the next car.
- AI native
The decision, not the dashboard
Put the next call, booking or pricing action inside the workflow where the team can act.
- Self-service
Customers do more themselves
Let customers configure, book, sign, pay and track progress online.
- Lean
Fewer hand-offs across sales and service
Reduce rekeying and manual hand-offs from enquiry through delivery and aftersales.
One record · Every site · One connected operation
THE OUTCOME
What improves when Retail X goes live.
Retail X helps you sell more using the capacity you already have. Model the commercial impact using your own figures, then measure results once live.
Enquiries live in three places
One prioritised customer record
Every customer ranked, with the next call named.
Respond while intent is high
Measured against your baseline
Online journey stops at the lead form
Complete digital purchase journey
Configure, value a part-exchange, pay a deposit and book handover.
Convert more journeys online
Tracked from day one
Group reporting arrives a month late
One consistent performance view
Every site counts performance the same way.
See group performance today
Reported by site and group
The customer disappears after handover
One sales and service customer record
Service due dates, deferred work and the next vehicle opportunity stay on the same customer and vehicle record.
Bring the customer back
Tracked through service retention and repeat purchase
How success is measuredConversionResponse timeHandoverCustomer retention
TWO WAYS TO START
Start with one product or the full Retail X platform.
Same platform underneath. Connect one product to your existing DMS or CRM, prove value, then expand without rebuilding or migrating.
Solve one problem
One product, live in weeks
Typical entry: Sales Management Solution (SAMs), Test Drive or Smart Planner. Nothing else in the business moves, and nothing has to be migrated later if you go further.
POPULAR ENTRY PRODUCTS
Sales Management Solution (SAMs)
Bring every enquiry, task and deal into one guided sales process, from first contact to vehicle handover.View product →Test Drive
Plan each drive and keep its customer outcome and next action visible.View product →Smart Planner
Plan work against real technician and ramp capacity without overbooking the workshop.View product →HOW YOU EXPAND
- 01Land
One product. One measurable problem. Live in weeks.
- 02Connect
Bolt it onto the DMS, GMS or ERP you already run.
- 03Expand
Add the products next to it once the first one pays.
- 04Platform
The platform arrives as a consequence, not as a purchase.
- 05Scale
Roll the same standard across every site and every market.
THE PRODUCTS
Explore Retail X products.
Every Retail X product, grouped as Sell, Service and Online & self-service. Each has one canonical page and a clear business outcome.
Sell
Enquiry to keys.
Retail XSales Management Solution (SAMs)
Bring every enquiry, task and deal into one guided sales process, from first contact to vehicle handover.View product →Retail XCRM 360
Give every team one current customer record, with priorities and next actions visible at a glance.View product →Retail XCar Configurator
Help customers and sales teams configure, price and visualise the right vehicle with confidence.View product →Retail XVehicle Stock
Keep vehicle details and prices current for your website and connected sales channels.View product →Retail XTest Drive
Plan each drive and keep its customer outcome and next action visible.View product →Retail XMarketplace Connect
Publish vehicle stock to connected marketplaces and bring their enquiries back into the sales workflow.View product →Retail XQuotes & Contracts
Carry an approved quote through acceptance, connected signing and order without rebuilding the terms.View product →Retail XVehicle HandoverNEW
Bring vehicle preparation, documents and customer confirmation into one delivery flow.View product →Retail XSmart DashboardNEW
Let anyone ask the group’s data a question in plain English and keep the answer as a live dashboard widget.View product →Retail XVaani — Sales AssistantBETA
Answer vehicle enquiries, qualify leads and book test drives straight into SAMS, with a clear handover to the salesperson.View product →Service
Booking to keys back.
Retail X · Workshop XSmart Planner
Plan work against real technician and ramp capacity without overbooking the workshop.View product →Retail X · Workshop XWorkshop Operations
Keep service orders, technicians, ramps, parts and job progress visible on one operational screen.View product →Retail X · Workshop XDigital Service Order (Technician App)
Give mechanics the live order, Vehicle Health Check, job progress and approval status on one tablet.View product →Retail X · Workshop XVehicle Health Check
Guide technicians through consistent vehicle checks, capture supporting evidence and obtain customer approval for identified work.View product →Retail X · Workshop XInvoicing & Payments
Split service work by responsible payer, synchronise the invoices and offer customer payment through Service Tracker.View product →Retail X · Workshop XVehicle Reception
Capture the vehicle, customer agreement and supporting evidence properly before work begins.View product →Retail X · Workshop XCommunication
Keep advisors and technicians connected around every job and service order.View product →Retail X · Workshop XWarranty Handling
Keep warranty evidence and status connected to the service order.View product →Online & self-service
What the customer can do without you.
Retail XRetail Commerce
Show approved vehicle stock in a branded storefront and carry online enquiries or reservations into the sales workflow.View product →Retail X · Workshop XOnline Booking
Let customers choose an available service appointment at any time, without calling the workshop.View product →Retail X · Workshop XDigital Check-In
Let customers confirm their details and expected work before reaching the service desk.View product →Retail X · Workshop XService Tracker
Keep customers informed about vehicle progress, approvals and completion without repeated status calls.View product →Retail X · Workshop XReviews & ReputationNEW
Create and share feedback surveys, review responses and public reviews, and assign follow-up to the right team.View product →Retail X · Workshop Xe-SignatureNEW
Capture customer signatures on workshop checks, sales offers and service or vehicle handovers, with the signed record kept in the workflow.View product →AI NATIVE
AI inside the workflow.
Retail X products use AI inside the workflow, powered by your own data.
Your data. Your decisions.Built into the work, not added as another dashboard.
CRM 360Prioritise the enquiry
Rank open enquiries using your conversion history and show the team who to call next.Smart PlannerFill next week’s ramp
Match due service and declined work to real workshop capacity.MarketplaceProtect the stock position
Track market position by vehicle and flag stock that is drifting before margin disappears.YOUR NEXT STEP
Turn every customer conversation into the next sale.
Connect sales, service, vehicle and customer data across every site — then start with the workflow that will move the number first.
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