The vehicle arrives before the full record does
Requests, mileage, keys and existing damage sit in separate places.
The workshop starts with an incomplete instruction
ProductRetail XWorkshop X
Vehicle Reception
Receive it properly. Return it ready.
Give service advisors one record from arrival to release—condition evidenced, work agreed and handover checked.
Where vehicle reception loses control.
Reception breaks down when intake, customer approval and final handover are treated as separate tasks.
Extra work is found but not clearly agreed
Reception findings and customer approval are handled outside the job.
Work is delayed, disputed or lost
The vehicle is returned without a final check
Condition, keys, documents and open actions are not validated together.
Problems reach the customer at collection
WHAT IT DOES
Control the visit from arrival to handover.
Give the service advisor one guided process for intake, condition, authorisation and vehicle return.
Open the booking before the vehicle arrivesBring forward the customer, vehicle, requested work and relevant history.
Complete a guided vehicle check-inRecord mileage, fuel or charge, keys, accessories and collection arrangements.
Record the vehicle's arrival conditionCapture a 360° view, photographs and damage or dent markings.
Agree additional work at receptionAdd findings, confirm the scope and capture customer approval and signature.
Send a complete instruction to the workshopPass the reception record into the service workflow without rekeying it.
Validate the vehicle before handoverCheck completion, condition, keys, documents and open actions before release.
Faster check-inA guided intake captures vehicle, customer and job details in one pass.
Evidenced conditionPhotos and notes record condition at reception and return.
Controlled handoverKeys, documents and open actions are checked before release.
“Built for a complete reception and return.”
SEE IT AT WORK
From arrival to a signed handover.
The service advisor follows one guided reception and delivery process, so vehicle condition, agreed work and customer confirmation stay with the same service record.
- Guided intake and initial inspection
- 360° condition capture and dent marking
- Customer approval and signature
- Handover checklist before the keys are returned
HOW IT CONNECTS THE WORKFLOW
One reception record. Every team in step.
Keep the work connected from start to finish.
Start with the planned arrival, pass the agreed instruction into the workshop and bring completion details back for a controlled handover.
No retelling, rekeying or disconnected handover checklist.
The connected workflow brings together:
- Smart Planner — appointment and expected arrival
- Workshop Operations — service order and job progress
- Digital Service Order — technician work and completion
