Service reminders go out late or not at all
Due dates are tracked manually, if at all.
Workshop capacity goes unsold
ProductWorkshop X
Customer Engage
Keep customers connected and bring them back for their next service or interaction.
Customer Engage exists to move one number: Grow Revenue. Sell more of what you already had capacity to sell. Every AF-X product names the outcome it is there to move before it lists anything it does, and reports against that number once it is live.
Where customers stop coming back.
Three problems, in the words the buyer uses.
Campaign lists are exported and never updated
The list is a snapshot from the day it was pulled.
Customers get irrelevant or duplicate contact
Lapsing customers are only noticed when the next MOT never comes
There is no signal until the customer has gone.
Retention falls without anyone seeing it
WHAT IT DOES
7 things it does.
Bring customers back for the work that is already due. Reminders run from live workshop data and book into capacity you actually have.
One customer record across every job and vehicleOne record however many vehicles or visits they have.
Lifecycle triggers: MOT, service, tyres, contract endContact is prompted by the due date, not by a list.
Customer lists built on live workshop dataLists reflect today's position, not last quarter's export.
Multi-channel campaign deliveryThe same campaign across email, SMS and post.
Service plans and prepaid maintenanceWork sold in advance and drawn down over time.
Booking link straight into capacityThe customer books a slot the workshop can take.
Revenue and retention attribution per campaignShows which campaigns brought work back.
Higher retention
Fuller workshop
Measured campaigns
“Built for customers who come back.”
HOW IT FITS WHAT YOU ALREADY RUN
Bolts onto the system you run the business on.
Keep your core systems in charge.
Builds lists from live workshop data and books into the capacity you already publish, then writes the campaign outcome and revenue back against the customer and the job.
Customer Engage reads from and writes back to:
- The workshop system you run on
- Service history and due dates
- Campaign channels and booking
Connected systemsConnected
PRODUCTCustomer EngageWorks with what you already run
The workshop system you run on
Service history and due dates
Campaign channels and booking
