“Any update?” is a full-time job
Progress requests take up most of the desk's day.
Advisors spend the day on status calls
ProductRetail XWorkshop X
Service Tracker
Show customers exactly where their vehicle is in the service process.
Service Tracker exists to move one number: Better Customer Experience. Let customers do it themselves, and tell them what is happening. Every AF-X product names the outcome it is there to move before it lists anything it does, and reports against that number once it is live.
When the customer cannot see what is happening.
Unclear progress, delayed decisions and unexpected costs add calls and slow the visit.
Extra work arrives as a surprise
The finding and its price are not explained together before collection.
Customers question the bill at the counter
Approvals arrive after the technician has moved on
Authorisation arrives after the technician has moved on.
Ramp time is lost waiting for a yes
WHAT IT DOES
6 things it does.
Give customers one link for progress, recommendations, decisions and collection. Job updates and approval decisions stay connected to the service order.
Live job status link for the customerThe customer follows the job as it moves.
Recommendations with supporting evidencePresent the finding, available media and price together for the customer to review.
Approve extra work from the linkAuthorisation comes back while the technician is still on it.
Messages and cost visibilityKeep job updates and the current customer cost together in one place.
Payment and collection informationShow the payment option when connected and share collection details once the vehicle is ready.
No app to downloadIt opens in the browser the customer already has.
Fewer chase callsCustomers follow progress from the link instead of calling the desk.
Faster approvalsExtra work is authorised while the technician is still on the job.
Clear costs and next stepsFindings, price and collection details are shown together.
“Built for a customer who never has to ask.”
SEE IT AT WORK
The customer follows the visit.
Progress and next steps in one link.
From check-in to collection, the customer sees the current job status, messages and the cost of authorised work on their own device. When the vehicle is ready, collection information reaches them in the same place.
- Live progress without a status call
- Messages and current cost together
- Collection details when the vehicle is ready
SEE IT AT WORK
Additional work gets a clear decision.
Show the finding, evidence and price together.
A mechanic records a finding in Digital Service Order or Vehicle Health Check. The advisor reviews and prices the recommendation before Service Tracker presents it to the customer. Their approval or decline returns to the service order, so the team knows what is authorised.
- Finding and available media from the workshop
- Advisor-reviewed recommendation and price
- Customer decision recorded against the job
HOW IT CONNECTS THE WORKFLOW
Connect the workshop's work to the customer's view.
Keep the workshop and customer in step.
Digital Service Order and Vehicle Health Check supply job progress, findings and evidence. Service Tracker presents reviewed recommendations and records the customer's decision against the service order. Invoicing & Payments supplies the invoice and payment option when connected.
AF-X bolts on. It does not rip out. Keep the system you run the business on. AF-X connects to it, reads from it, writes back to it, and adds the layer that was missing. Nobody has to migrate to get started.
Keep these parts of the visit connected:
- Service order and live job status
- DSO and Vehicle Health Check findings
- Customer decisions and connected payment
