Reception is a queue and a clipboard
Reception runs on a queue and a clipboard.
Arrivals take longer than the work needs
ProductRetail XWorkshop X
Digital Check-In
Check in from the driveway, skip the desk
Digital Check-In exists to move one number: Better Customer Experience. Let customers do it themselves, and tell them what is happening. Every AF-X product names the outcome it is there to move before it lists anything it does, and reports against that number once it is live.
Where the morning queue forms.
Three problems, in the words the buyer uses.
Everyone arrives at eight, and there is one advisor
Everyone arrives at once and one advisor handles them.
Customers wait and the day starts late
The desk repeats what the booking already knew
The desk asks what the booking already recorded.
Customer time wasted on known detail
WHAT IT DOES
8 things it does.
Let customers complete arrival before they reach the desk, confirming the vehicle and the work from their own phone. The team starts the job with everything agreed.
Pre-arrival check-in from a secure link, nothing to installA secure link, with no app for the customer to install.
The vehicle validated against the record you already holdChecked against the vehicle record you already keep.
The quoted work reviewed, with prices, before anyone agrees to itThe customer sees the work and the price before agreeing.
Warranty or offer confirmed and signed at check-inCover is confirmed and signed at the same moment.
A note for the workshop, if the customer has something to addAnything the customer adds reaches the workshop.
Out-of-hours check-in, with guidance on what to do on arrivalArrivals outside opening hours are handled and guided.
Arrival visible to the service teamThe team knows the vehicle is on site.
Time-stamped audit trail on the jobEvery step is recorded against the job.
Shorter queuesCustomers complete arrival before they reach the desk.
Agreed work upfrontThe customer reviews and confirms the work and price from their phone.
Faster job startThe team starts the job with vehicle, work and signature already recorded.
“Built for a reception without a queue.”
SEE IT AT WORK
The welcome starts before the customer reaches the counter.
A secure link takes the customer through arrival step by step: the vehicle is validated against the record, their details are confirmed, and the work is reviewed before anyone agrees to it. The queue at the desk is shorter because the conversation already happened.
- A secure link rather than a clipboard at the desk
- Vehicle validation against the record you already hold
- Details and expectations confirmed by the customer, not assumed
- The service reviewed before the work is agreed
HOW IT FITS WHAT YOU ALREADY RUN
Bolts onto the system you run the business on.
Keep your core systems in charge.
Validates against the vehicle and booking records you already hold, and writes the customer's confirmation, signature and notes onto the job before work begins.
Digital Check-In reads from and writes back to:
- The workshop system you run on
- Booking and vehicle records
- Authorisation, signature and audit
