Job status is fragmented across boards, paper and disconnected systems
Job status lives on boards, paper and separate systems.
Nobody can say where the work actually stands
ProductRetail XWorkshop X
Workshop Operations
Job cards, technicians and parts on one screen
Turn the agreed plan into live operational control across service orders, technicians, bays, parts, exceptions and promised completion times.
Built to move one number: More Productive. Take the rekeying, chasing and rebuilding out of the day.
Keep the workshop moving after the plan meets reality.
Once vehicles arrive, delays come from disconnected job cards, unclear ownership and exceptions that surface too late.
Parts, approval and technician delays surface after the promise is already at risk
Parts, approval and technician delays surface too late.
The promise is broken before anyone knows
Advisors and controllers spend the day chasing the next action
Advisors spend the day chasing what happens next.
Time goes on coordination, not on work
WHAT IT DOES
Six things Workshop Operations does.
Run every open job from one live board, with delays and approvals surfaced while the team can still act. The workshop works from what is happening now.
Control live service orders by status, owner and promised timeEvery open order with its owner, status and promised time.
Coordinate technicians, bays and work in progressTechnicians, bays and work in progress coordinated together.
Keep requested and fitted parts against the jobRequested and fitted parts stay on the job they belong to.
Surface delays, blockers and approval waits while teams can actBlockers are raised while there is still time to act.
Keep notes, evidence, time and decisions on one orderNotes, evidence, time and decisions on one record.
Move completed work cleanly toward invoice and handoverFinished work moves to invoice and handover without re-entry.
Live job controlSee the status, owner and promised time for every open order.
Earlier exceptionsSurface blockers and approvals while teams can still act.
Cleaner handoverMove finished work cleanly toward invoice and handover.
Built for the workshop as it runs.
See the live workshop, not yesterday's plan.
Track every open order, its owner, current status and next operational action.
Workshop Operations begins where Smart Planner hands over. It turns the agreed schedule into live control as vehicles arrive, work starts and priorities change.
- See every job by status, technician and bay
- Surface blocked, delayed and waiting work
- Reassign ownership without losing the order history
- Keep promised completion times visible
Keep the whole visit on one operational record.
Customer, vehicle, demand, labour, parts, evidence and approvals stay connected to the same order.
Teams stop rebuilding the job across paper, spreadsheets and separate screens. Every role works from the same current record, with a clear next action and traceable changes.
- Connect demands, jobs, parts and sublet work
- Retain photographs, notes and customer decisions
- Record time and progress against the job
- Prepare completed work for invoicing and handover
HOW IT FITS WHAT YOU ALREADY RUN
Run the workshop while your core system keeps its role.
Keep your core system in charge.Keep the DMS or ERP authoritative while Workshop Operations exchanges the customer, vehicle, order and progress context needed to run the day.
- Your workshop system stays authoritative
- Job, parts and technician data stay connected
- Invoicing and handover stay in sync
Not sure where to start?
Find the right starting point for your business.
Tell us how you operate and what you need to improve. We’ll guide you to the right platform or product.
