The job card changes and nobody tells the technician
Additions are agreed at the desk, not on the card.
Technicians work to the wrong instruction
ProductRetail XWorkshop X
Digital Service Order (Technician App)
Give mechanics the current job, health check and approval status on one tablet.
Digital Service Order (Technician App) exists to move one number: More Productive. Take the rekeying, chasing and rebuilding out of the day. Every AF-X product names the outcome it is there to move before it lists anything it does, and reports against that number once it is live.
The instruction must keep up with the work.
The mechanic needs to know what was agreed, what changed and what can proceed.
Work, parts and findings are recorded in different places
Job progress, parts and health-check findings have to be pieced together later.
The service team loses the current picture
Extra work is found, but nobody can see whether the customer said yes
A new job is raised without a visible customer approval status.
The mechanic cannot tell what can proceed
WHAT IT DOES
7 things it does.
Give mechanics one tablet view of assigned work, the current instruction, Vehicle Health Check and job progress. Additional work moves through review and customer approval before it becomes an authorised instruction.
Open assigned jobs and the current instructionThe mechanic sees the agreed work at the vehicle.
Record progress, labour, parts and notes on the jobUpdates are captured as the work happens.
Complete Vehicle Health Check within the technician workflowGuided findings and media stay connected to the job.
Raise a new job or additional workThe mechanic records what was found for advisor review.
See the approval status before continuingPending, approved and declined work is clear on the order.
Work from the updated authorised instructionThe customer decision returns to the mechanic's current job.
Return job progress to the service teamRecorded work and completion keep the shared order current.
Current instructionsGive technicians the latest authorised work at the vehicle.
Clear approval statusCheck what the customer has approved before continuing the job.
Less re-entryRecord labour, parts and progress once, as the work happens.
“Built for the mechanic doing the work.”
SEE IT AT WORK
The assigned job, open on the tablet.
Work from the current instruction at the vehicle.
The mechanic opens the service order to see the agreed work, vehicle context and job status. Progress, labour, parts and notes are recorded as the work happens, with Vehicle Health Check available in the same technician workflow.
- Current work and instructions at the point of repair
- Progress, labour, parts and notes on the job
- Vehicle Health Check alongside the order
- Updates returned to the service team
SEE IT AT WORK
Additional work, from discovery to approval.
Make the customer decision visible before work proceeds.
A mechanic raises a new job and adds the relevant finding or media. The advisor reviews and prices it, then Service Tracker presents the request to the customer. The decision returns to the order so the mechanic can work from the updated authorised instruction.
- Additional work raised by the mechanic
- Advisor review and pricing
- Customer approval through Service Tracker
- Approved or declined status returned to the job
HOW IT CONNECTS THE WORKFLOW
Connect the mechanic's work to the rest of the service visit.
Keep the mechanic’s instruction and customer decision in step.
Vehicle Reception passes the agreed instruction into the service order. Workshop Operations sees job progress and blockers. Additional work raised in DSO goes to the advisor, then through Service Tracker for customer approval before the mechanic proceeds.
AF-X bolts on. It does not rip out. Keep the system you run the business on. AF-X connects to it, reads from it, writes back to it, and adds the layer that was missing. Nobody has to migrate to get started.
The connected workflow keeps these steps in sync:
- Reception details and the core workshop system
- Workshop Operations job progress and blockers
- Service Tracker approval decisions on additional work
Connected workflowConnected
CONNECTED WORKFLOWDigital Service Order (Technician App)Connects the work across products and channels
Reception details and the core workshop system
Workshop Operations job progress and blockers
Service Tracker approval decisions on additional work
