Enquiries arrive in five inboxes
Web, phone, portals and walk-ins all land separately.
Leads are missed before anyone sees them
ProductRetail X
CRM 360
Bring every customer and enquiry into one view, with the next action clear.
CRM 360 exists to move one number: Grow Revenue. Sell more of what you already had capacity to sell. Every AF-X product names the outcome it is there to move before it lists anything it does, and reports against that number once it is live.
Where enquiries go cold.
Three problems, in the words the buyer uses.
Nobody owns the follow-up after day two
The first response happens, the second rarely does.
Interested buyers go quiet and stay quiet
Sales and service each hold half the customer
Neither team sees the other side of the relationship.
Obvious opportunities are never offered
WHAT IT DOES
Seven things CRM 360 does.
Every enquiry, customer and vehicle on one record with a clear next action. Nothing sits in an inbox nobody owns.
One inbox for web, phone, chat and marketplaceEvery channel arrives in the same queue.
Automatic assignment, tasks and follow-upEach enquiry gets an owner, a due task and a place to log the call.
Full activity and engagement historyCalls, messages and outcomes stay with the customer and vehicle.
Duplicate detection across channels and sitesThe same customer is not worked twice.
Sales and aftersales on the same customer recordBoth teams see related vehicles, offers, orders and the next action.
Source-to-sale attributionShows which channels produce buyers, not just enquiries.
Two-way sync with the system you already runReads from and writes back to your existing system.
No lost enquiriesBring web, phone, chat and marketplace enquiries into one queue.
Owned follow-upGive every enquiry an owner and a next action.
One customer viewKeep sales and aftersales activity on the same customer record.
“Built for enquiries that get worked.”
SEE IT AT WORK
One customer. Every next step.
Work the enquiry from the full 360 view.
Open the customer record to see tasks, recent activity, engagement, related vehicles and linked offers or orders. Log the call and set the next task here; start a new offer or order in the connected sales workflow with the customer context carried across.
- Tasks, activities and call outcomes with clear ownership
- An engagement summary across sales and aftersales
- Related vehicles, offers and orders together
- Offer and order actions linked to the sales workflow
HOW IT FITS WHAT YOU ALREADY RUN
Connect every enquiry to the systems around your sales team.
Keep your core systems in charge.
CRM 360 brings enquiries from the channels you already use into one customer view, then syncs updates with the system you run. Sales and aftersales can work from the same customer and vehicle history.
CRM 360 reads from and writes back to:
- The DMS, GMS or ERP you run on
- Website, phone, chat and marketplace enquiries
- Customer and vehicle history
