Handover day is a scramble for documents and keys
Documents, keys and preparation come together at the last minute.
Handovers slip or happen unprepared
ProductRetail X
Vehicle Handover
Bring vehicle preparation, documents and customer confirmation into one delivery flow.
Make the agreed deal and the prepared vehicle visible to the delivery team, then keep a clear record of what the customer received.
When delivery day is left to the last minute.
Preparation, explanation and customer confirmation all matter.
The vehicle demonstration is rushed or missed
The customer is not shown the features they will use first.
Avoidable calls and early complaints
The completed handover is not recorded
Condition, documents and customer confirmation are kept separately.
Disputes cannot be answered afterwards
WHAT IT DOES
7 things it does.
Prepare the vehicle and documents, guide the customer demonstration, and keep condition and confirmation with the delivery record.
Handover checklist per vehicle and per dealShow preparation tasks that are complete and those still outstanding.
Document pack connected to e-SignaturePrepare approved documents and request digital signing through the connected product.
Guided feature demonstration for the customerGuide the advisor through the key features to explain.
Photo and condition record at the point of deliveryCondition at delivery is evidenced, not assumed.
Home or site delivery schedulingPlan the location and time slot around available delivery capacity.
Follow-up task scheduled from the handoverGive the aftercare contact an owner and due date.
Handover record written back onto the vehicle fileWhat happened at handover stays on the vehicle file.
Prepared handoversBring the vehicle, documents and demonstration together for a smooth delivery day.
Recorded conditionRecord the vehicle's condition at delivery, so everyone has a clear record.
Clear next actionArrange aftercare follow-up so the relationship continues after delivery.
“Built for a delivery everyone is ready for.”
SEE IT AT WORK
A prepared vehicle. A recorded delivery.
Give the delivery team the agreed deal and a clear checklist.
The delivery specialist opens the accepted order, checks vehicle preparation and approved documents, then walks through the features with the customer. Condition and customer confirmation are recorded at delivery, with signed documents linked through e-Signature where connected.
- Preparation and documents visible before delivery
- Vehicle condition and demonstration recorded
- Customer confirmation and aftercare linked
HOW IT CONNECTS THE WORKFLOW
Deliver from the deal already agreed.
Keep the order, vehicle and customer handover together.
Bring the accepted order, vehicle readiness and approved documents into one handover. Record condition and customer confirmation, then keep the completed record with the customer and vehicle.
Quotes & Contracts supplies the agreed terms, Vehicle Stock supplies the vehicle status, and e-Signature handles digital signing when connected.
- Quotes & Contracts — the agreed order and terms
- Vehicle Stock — the vehicle and its delivery status
- e-Signature — documents and customer confirmation
