Service planning, connected across 50+ garages.
A connected service planner helps an automotive network manage 1,500+ customers across 50+ garages, bringing appointment booking, capacity planning and workshop operations into one workflow.
Making service planning easier to manage.
Connecting customers with the right garage requires more than appointment booking. Service teams also need to manage availability, capacity and workshop activity across the network.
One workflow for service booking and planning.
The service planner brings the operational workflow together, from the first customer appointment to the work order in the workshop.
Appointment management
Book and manage customer service appointments.
Capacity planning
Plan workshop capacity and available actions.
Call-centre integration
Connect customer conversations with service planning.
Work-order management
Plan, process and manage workshop work orders.
Built to work across the network.
Customers, garages and planning, connected.
- CustomerRequests a service visit.
- Service appointmentBooked and managed in one planner.
- Capacity planningMatched to available workshop capacity.
- GarageReceives the planned visit.
- Work orderProcessed and managed in the workshop.
One connected service-planning workflow.
Less friction between customers and workshops.
By connecting appointment management, capacity planning and workshop operations, the service-planning workflow gives the network a more connected way to manage customer service.
Connect the operation. Improve the workflow.
Connected
Bring customer, appointment and workshop processes into one workflow.
Operational
Put planning and service information where the work happens.
Scalable
Support a network of garages and customers through a connected operating model.
See what a connected workflow could change in your business.
Bring your existing systems, processes and numbers. We will show you where AF-X can make the difference.
